We want you to love your purchase! If for any reason you are not satisfied with your massager, you can return it within 30 days of receiving your order for a full refund or exchange.
How to Return: Contact our support team via WhatsApp or email within 30 days. Ensure the product is in its original packaging and condition. Ship the item back to us using a trackable method. Refunds:Once we receive and inspect the return, we will process your refund within 5–7 business days. Refunds are issued to the original payment method.
Can I use the massager on other parts of my body besides the shoulders?
Yes! It works on your neck, shoulders, back, waist, thighs, and calves. It’s designed for full-body relief.
What’s the difference between 20W and 26W models?
20W: Standard massage strength, great for relaxation and lighter use.
26W: Stronger power, deeper kneading, better for tough knots or people who prefer stronger pressure.
Does it run on battery or charging?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
How long should I use it?
We recommend 15–20 minutes per session. That’s usually enough to relax muscles and relieve tension without overuse.
Does it have heat, and is it safe?
Yes, it comes with a gentle heat option that soothes muscles and improves blood flow. The heat is safe and auto-regulates.
